Xycrete concrete waterproofing places a high value on customer relationships and are proud of our staff and work practices. For that reason we have a clear and comprehensive warranty policy that aims to ensure any required rectification work can be carried out quickly and efficiently, minimising any delays or inconvenience.
Naturally our workmanship is covered by the Xycrete Waterproofing Warranty, products used are warranted by the respective manufacturers warranty.
Effective waterproofing is an essential aspect of building design and construction, a failure in a waterproofing membrane can have serious consequences in many areas. We always ask that builders, construction companies and other trades take specific care not to damage or penetrate the waterproofing membranes without consulting the waterproofers and arranging for penetrations to be re waterproofed.
Should you feel there could be a warranty situation, our process is simple, just down load the following PDF form, fill in the form and send it to us by fax or email. We will arrange staff to attend the site to assess the situation and determine the appropriate rectification process.
Waranty Proceedures (41 KB)
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Provide our customers with a comprehensive waterproofing service. Provide innovative solutions to any waterproofing challenges. Provide our customers with the latest technologies and highest standard of workmanship. Ensure our employees are trained and experienced in the waterproofing systems that we offer. Be professional and reliable in our business dealings. Develop mutually respected relationships with our customers.